About this policy
Who we are
Thames Ditton Minicabs Cars ("we", "us") is a booking website operating under the Taxisnetwork umbrella. We are not a private hire operator and we do not employ drivers. We take your booking and pass it to a licensed private hire operator who carries out your journey. This policy explains how personal information is used when you book through us.
Who controls your data
We and Taxisnetwork (operated by United Management (PDA) Limited, company number 07812527) are joint controllers of the personal information collected through this website and booking service Click Here.
Information we collect
Booking details
Your name, phone number, email address, pickup and drop-off addresses, dates and times, and flight or train numbers.
Journey requirements
Passenger numbers, luggage, child seats, pets and access needs that you choose to tell us about.
Communications
Calls, emails and messages between you and our office.
Payment information
Handled by our payment provider. We do not store full card numbers on this website.
How we use your information
To take and complete your booking
To take, confirm and dispatch your booking and pass it to a licensed operator to complete your journey.
To keep you informed
To contact you about your journey, including delays or changes.
To meet legal requirements
To keep the records we are legally required to keep, and to pass booking details to the licensed operator so they can meet their own record-keeping duties.
Feedback, complaints and lost property
To handle feedback, complaints and lost property.
Marketing
We do not sell your personal information. We do not use it for marketing unless you have agreed to that.
Who we share it with
Licensed operator and driver
The licensed private hire operator and driver carrying out your journey, who receive only the details needed for that journey.
Taxisnetwork
Our booking platform provider, which runs the online booking form and app.
Payment providers
To process card payments.
Authorities
Licensing authorities, the police or other public bodies, where the law requires it.
How long we keep it
We keep booking records for [retention period] and then delete or anonymise them. Licensed operators keep their own records for the period set by their licensing authority.
Cookies
See our cookie policy for details of cookies and similar technologies.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. Questions? Contact us.